Analyze your Contact & Call Center
More than 150 predefined reports, with export to MS Excel, MS Word, RTF, CSV, XML format. On-line monitoring activities of agents, incoming and outgoing calls, total call recording agents and agents' queues and much more.
Reports of all activities of call centers, filtering by operator groups to the individual agents (call, missed call, logon and logoff agent). Transparent panel in real time call center activities, an overview of each call and actively agents. Call monitoring in real time to control the quality of services of agents.